Welcome to the ForeverJewels.us FAQ page! Here, you'll find answers to common questions regarding our products, orders, returns, and more. If you don’t see what you're looking for, don’t hesitate to reach out to us at foreverjewels18@gmail.com.
1. What is your return and refund policy?
We offer a 14-day return policy from the date of delivery. To qualify for a return, your item must be unused and in original condition with all packaging and documents. Personalized and customized items are not eligible for return or exchange. For more details, please visit our Returns & Refunds Page.
2. How can I initiate a return?
To start a return, please email us at foreverjewels18@gmail.com within 14 days of receiving your item. We’ll guide you through the process and provide the return instructions.
3. Can I cancel my order?
Unfortunately, once an order has been shipped, it cannot be canceled. Please double-check all details before completing your purchase. If you have concerns, contact us immediately, and we'll do our best to assist.
4. Do you offer free shipping?
We offer free shipping on orders over $100 within the U.S. For international orders or orders below $100, standard shipping charges will apply.
5. How long will it take to receive my order?
Orders typically arrive within 3-7 business days depending on your location. For international shipments, please allow additional time. Once your order ships, you’ll receive a tracking number to monitor its progress.
6. Do you ship internationally?
Yes! We ship worldwide. International shipping costs and delivery times will vary based on your location. Shipping rates will be calculated at checkout.
7. How do I track my order?
After your order is processed and shipped, you’ll receive a tracking number via email. You can use this number to track your package through the carrier’s website.
8. Can I modify my order after it’s been placed?
Once an order is placed, it is processed quickly. If you need to make changes, please contact us as soon as possible at foreverjewels18@gmail.com. We will do our best to accommodate any changes before shipment.
9. Do you offer gift wrapping?
Yes! We offer beautiful gift wrapping for an additional fee. You can select this option during checkout. It’s perfect for birthdays, anniversaries, or any special occasion.
10. How can I care for my jewelry?
To keep your jewelry looking its best, avoid exposing it to harsh chemicals, lotions, and perfumes. Store your jewelry in a cool, dry place and use a soft cloth to clean it regularly. For more care tips, check out our Jewelry Care Guide.
11. Can I customize a piece of jewelry?
Yes, we offer customization services! Whether it's engraving, selecting gemstones, or creating a completely unique design, we can help. Please contact us at foreverjewels18@gmail.com to discuss your ideas.
12. What should I do if I receive a damaged or defective item?
We apologize for any inconvenience! If your item arrives damaged or defective, please contact us within 7 days of receiving it. We’ll arrange for a replacement or refund. Please send an email to foreverjewels18@gmail.com with a photo of the issue.
13. How secure is my personal information?
Your privacy is important to us. We use the latest encryption technology to protect your personal and payment information. For more details, please see our Privacy Policy.
14. I have a different question, how can I get in touch?
We’re here to help! For any questions not answered here, feel free to email us at foreverjewels18@gmail.com. We’ll get back to you as soon as possible.
We hope this helps! Thank you for choosing ForeverJewels.us – your destination for timeless elegance.